At The Glock Switch, customer satisfaction is our top priority. We are committed to ensuring that every purchase you make with us is handled with care, professionalism, and fairness. This Refund and Returns Policy outlines the terms under which returns, exchanges, and refunds are processed. By placing an order with us, you agree to the guidelines detailed below.
Eligibility for Returns
Due to the nature of our products—including primers, ammunition, Glock switches, and related firearm accessories—certain items cannot be returned once shipped, except in the case of defective or incorrect products. We strictly adhere to industry safety standards, which means all ammunition and primers are final sale and not eligible for return or exchange.
However, non-consumable products such as Glock switches, firearm parts, and accessories may be eligible for return or exchange if:
- The item is unused, in its original packaging, and in resellable condition.
- The return request is made within 14 days of delivery.
- You have proof of purchase (order confirmation or receipt).
Defective or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support team within 7 days of receiving your shipment. We will work quickly to resolve the issue by offering a replacement or a full refund. Photographic evidence of the defect or incorrect item may be required to process your request.
Refund Process
Refunds are issued once returned items have been received and inspected by our team. Approved refunds will be credited back to your original method of payment within 5–10 business days, depending on your bank or payment provider. Shipping fees are non-refundable, unless the return is due to our error.
Exchanges
We allow exchanges for eligible items if you need a different size, variation, or product. Exchange requests must also be made within 14 days of delivery. Additional shipping charges may apply.
Non-Returnable Items
Please note the following items are not eligible for return or refund:
- Ammunition
- Primers
- Clearance or final sale items
Contact Us
If you have questions about our Refund and Returns Policy or need assistance with your order, please reach out to our support team via our Contact Us page.
At The Glock Switch, we value your trust and are dedicated to making your shopping experience reliable, safe, and hassle-free.